Spot fake parcel-redelivery, customs-fee and address-update texts impersonating Evri
Last reviewed: 11 May 2026 · ScamSupport research
Why Evri is the UK’s most-impersonated courier in 2026
Evri (formerly Hermes) handles around 700 million parcels a year in the UK and now sits at the top of Report Fraud’s most-reported courier-impersonation list. Three factors make Evri an outsized target: (1) the brand rename in 2022 left a long tail of consumers still uncertain what an “official Evri” message even looks like; (2) Evri text notifications are routine for genuine deliveries, so the scam is hidden in a legitimate-looking stream; and (3) most Evri customers don’t have an Evri account, so the scam can’t be sanity-checked by logging in.
Three Evri scam-text variants you’ll actually receive
From: +44 7700 900000 (UK mobile number)
Body: “Evri: Your parcel could not be delivered today due to an unpaid customs fee of £1.99. Please update payment details within 24 hours to avoid return-to-sender: evri-uk-redelivery[dot]com/pay”
Red flags:
Customs on a UK domestic parcel. Evri does not charge customs on parcels delivered within the UK. Customs charges only apply on international parcels — and even then Evri sends a separate written notice, not a text.
Strange domain. The real Evri tracking domain is evri.com or www.evri.com. evri-uk-redelivery.com is a typosquatting domain registered specifically to harvest card details.
Sub-£2 fee. The amount is deliberately small so it feels harmless. Once the card is captured, the criminals run separate transactions of £100+ and sell the card details on.
Urgency. “Within 24 hours to avoid return” is a manufactured deadline. Evri stores undelivered parcels for several days.
From: EVRI-UK or a UK mobile number
Body: “Hi, your Evri parcel is being held at our depot due to an incorrect address. Please confirm the correct delivery address here: bit.ly/evri-update”
Red flags:
Shortened URL. Genuine Evri texts never use bit.ly, tinyurl or other URL shorteners. Hovering or long-pressing the link will reveal the real destination — almost always an unfamiliar domain.
Address-correction request. Evri does not text customers to update an address. If your address is wrong, the parcel is returned to sender and the original retailer contacts you, not Evri directly.
Vague tracking reference. Real Evri texts include a 16-digit tracking number; this one doesn’t.
From: +44 7000 000000
Body: “EVRI: A redelivery has been arranged for tomorrow. To confirm or change the time slot, click here: evri-rebook[dot]net/track”
Red flags:
The lure is information, not payment. This variant doesn’t ask for money upfront — it just collects your address, postcode and phone number, which is then used in a follow-up call impersonating your bank’s fraud team.
.net domain. Evri operates on evri.com; criminals register cheap .net and .info variants for these campaigns.
Two-stage scam. The text harvests, the call extracts. If you’ve clicked, expect a follow-up call within 24-72 hours.
What a genuine Evri message looks like
Evri sends two types of legitimate SMS notification:
Tracking updates — sent from EVRI as the sender ID (not a mobile number). The body contains the 16-digit tracking reference and a link to track.evri.com followed by the tracking number. There is no payment request, no urgency framing, and no time-bound deadline.
“Parcel out for delivery” alerts — sent the morning of delivery with an estimated time window. These also link to track.evri.com and never to a payment page.
Evri does not text customers asking for:
Customs or import fees
Redelivery-fee payments (redelivery is free for the first attempt)
Address corrections
Personal details, card numbers or postcode confirmations
What to do if you’ve received an Evri scam text
Don’t click the link. Even just loading the page often executes tracking scripts that confirm to the criminal that your number is active — you’ll receive more scams.
Forward the message to 7726. This is the free UK SMS-spam reporting line (it spells “SPAM” on a keypad). The text is forwarded to your mobile network’s fraud team. They can block the originating number across the network.
Report to Report Fraud at reportfraud.police.uk if you’ve clicked, entered details or lost money.
If you tracked a real delivery, type evri.com directly into your browser and use the tracking-number search. Never click from a text.
What to do if you’ve already paid the “fee”
Act within 24 hours for the best chance of recovery:
Call your bank’s fraud line — use the number on the back of your card, not any number from a text. UK Faster Payments and card payments to a fraudulent merchant may be recallable under the Contingent Reimbursement Model code.
Cancel the card and any continuous-payment authority. Criminals often run small follow-up transactions; cancelling the card severs that pipeline.
Check your bank statements for the next 30 days. Captured cards are typically resold on criminal forums and re-used 2-6 weeks later.
See our UK Recovery Guide for the full chargeback / Section 75 / PSR APP reimbursement walkthrough.