The first thing to know

If you’ve realised the person you were communicating with isn’t who they claimed to be, your strongest instinct is probably to confront them, demand an explanation, or threaten to expose them. Don’t. The criminals running these operations are professional and have multiple defensive playbooks. Engagement after discovery achieves three things, all bad: it tells them you’ve become a recovery target rather than a continuing source; it gives them an opportunity to extract more money under emotional pressure; and it costs you preservation of the evidence trail by giving them time to delete or modify content.

Step 1 — Stop all further contact, but preserve everything

Step 2 — If you sent money: stop the bleed immediately

  1. Call your bank’s fraud line using the number on the back of your card, not a number from any email. State: “I’ve been the victim of an Authorised Push Payment fraud through a romance scam. I’m calling to log a claim under the PSR Mandatory Reimbursement Scheme.”
  2. Lock any cards the scammer may have details for.
  3. Set up the PSR claim using our PSR Claim Wizard. The wizard frames the claim in scheme-correct language and addresses the common bank pushback paths.
  4. If you paid by credit or debit card: file a chargeback OR Section 75 claim using our Chargeback Generator.
  5. If you paid in cryptocurrency: recovery is extremely limited. Contact the exchange you used (especially if it was a UK-FCA-regulated firm); they may be able to flag the recipient address. Don’t engage with anyone promising to recover crypto for a fee — these are recovery scams.

Step 3 — Defend your identity

Romance scammers harvest large amounts of personal data over the course of the “relationship”: full name, address, DOB, occupation, family details, sometimes financial information. This data is later resold or used for identity fraud.

Step 4 — Report to authorities

  1. Report Fraud: reportfraud.police.uk or 0300 123 2040. You need the crime reference for the bank claim and ongoing protection. See our Report Fraud guide.
  2. The dating platform: report the user via the platform’s in-app report function. Major platforms (Tinder, Hinge, Bumble, Match.com) have dedicated trust-and-safety teams. They may not be able to recover your money but they can ban the account and add the data to industry-wide blocklists.
  3. If the contact was on Facebook or Instagram: report the profile via the platform’s report flow, then escalate via the trust-and-safety email if there’s evidence of organised fraud.
  4. If the scam involved a fake investment platform: report the firm to the FCA via fca.org.uk/scam and check whether it’s already on the FCA Warning List.
  5. If intimate images were involved: report via the Revenge Porn Helpline at 0345 6000 459 (only between 10am-4pm Monday-Friday) or via stopncii.org for image-removal across major platforms.

Step 5 — The recovery scam ambush

Within days or weeks of the original loss, you will be approached by someone claiming to be able to recover your money. The pitch is always tailored to romance-scam victims: “blockchain forensics expert”, “FCA-affiliated investigator”, “ex-FBI recovery specialist”, “crypto recovery firm with FCA registration”. Every single one is a second-stage scam. The FCA logged 4,465 fake-FCA recovery scams in just six months of 2025.

Step 6 — Sextortion variant

If the “relationship” involved intimate images or video, the scam often pivots to sextortion. The criminal threatens to share the material with your family, employer, or social media network unless you pay.

Step 7 — Emotional aftercare

Romance-scam victimisation comes with disproportionate emotional damage compared to other fraud categories. This is not a failure of intelligence or judgement — you were targeted by a professional who invested weeks or months in building rapport. Shame is the criminal’s weapon; processing the loss is your recovery.

Common scenarios

The “US military” / “oil rig engineer” archetype

Classic profile: middle-aged, attractive, working overseas, unable to video call due to operational restrictions. After 6-12 weeks of grooming, requests money for “emergency leave”, “medical evacuation”, “visa fees”, or “customs charges”. Variants: oil rig engineer, doctor on UN deployment, NASA contractor.

The “crypto investment” pivot (pig-butchering)

The relationship is the cover; the scam is investment-based. The “partner” introduces a “successful crypto trading platform” that they’re “teaching you to use”. Initial small deposits show fake gains. Larger deposits follow. Withdrawal attempts trigger “tax” or “verification” demands that drain remaining funds.

The “sick child” / “dying parent” emergency

After establishing rapport, the “partner” has an emotional crisis — a child or parent needs medical treatment, the partner needs urgent funds to cover it, the partner promises to repay as soon as they can. Often follows the “why didn’t you trust me?” emotional-blackmail pattern.

The “sextortion” pivot

The relationship rapidly moves to intimate content. Once the criminal has the material, the threat begins. See Step 6 above.

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